Privacy policy

Who we are

Financial Recovery Expert is a trading name of SurgeFlow Growth Ltd ("we", "us"). We are the controller of the personal information you give us on this website.

You can contact us about your information at info@surgeflowgrowth.com.

What we collect

• Your answers to our questions, such as what happened, roughly how much you lost and how you paid.
• Your contact details: your name, email address and phone number.
• Technical information, such as your device, browser, IP address and how you use the website. Some of this comes from cookies and similar technologies (see Cookies below).

How we use it

• To check whether we may be able to help you.
• To pass your enquiry to a firm that may be able to help with your claim, so they can contact you.
• To check that contact details are genuine and to prevent fraud and duplicate enquiries.
• To keep records and meet our legal obligations.
• To measure how the website is used and how well our advertising works.

We rely on your consent when you tick the box and send your details. We rely on our legitimate interests to run, protect and improve our service and to measure our advertising, and on legal obligation where the law requires us to keep or share information.

Who we share it with

• Firms that handle claims of this kind, so they can contact you about your case.
• Service providers who help us run this website, store information, check contact details and measure our advertising. They may only use your information on our instructions.
• The police, regulators or courts, where the law requires it.

We do not sell your information.

Some of our service providers may process information outside the UK. Where they do, we make sure suitable safeguards are in place.

How long we keep it

We keep your information only for as long as we need it for the purposes above, including to deal with any questions or complaints and to meet our legal obligations. After that, we delete it or make it anonymous.

Your rights

You have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct it or delete it;
• object to, or ask us to limit, how we use it;
• withdraw your consent at any time;
• ask us to move it to another organisation.

To use any of these rights, email info@surgeflowgrowth.com. We will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Cookies

We use cookies and similar technologies to make the website work, to understand how it is used and to measure how well our advertising works. Some of these are set by our analytics and advertising partners.

You can block or delete cookies at any time in your browser settings. The website will still work if you do.

Changes to this policy

We may update this policy from time to time. The date below shows when it last changed.